Global Live Brand Playbook

  • ( Challenge )

    As Europe’s most valuable fintech, Klarna’s success is mirrored by growth in new markets, with B2B - through real world activations - increasingly important to building partnerships.

    However, subjective creativity across markets had led to inconsistency when bringing the brand to life IRL. We needed guidelines to help inspire markets’ creativity, without diverging from what makes the Klarna brand so unique.

  • ( Strategic spark )

    Much of the challenge for those activating the brand came from its approach to audience engagement, which informs a look that is equally intriguing, arresting and, at times, indefinable.

    For us, the key was breaking down Klarna’s language to classify and crystallise the way the brand should look and behave IRL.

  • ( Solution )

    This process led us to ‘Living the Dream’ - the creative distillation of the Klarna Live world - a carefully constructed ‘abstracted reality’, upon which we could base our Klarna Live Playbook.

    The final document is a deep and detailed resource encompassing colour palettes, composition, materials, furniture, lighting and much more.